Montgomery Village Foundation Office CLOSED; some services offered remotely

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During this unusual time, Montgomery Village Foundation’s (MVF) priority has been maintaining safe environments for our residents, staff, program participants and community visitors. We continue to monitor the changing climate around COVID-19 health concerns and are following state, county and local jurisdiction lead for preparedness and closure information.

Due to Governor Hogan's Executive Order to close non-essential businesses, the MVF Office is currently closed. However, over 20 staff are teleworking to continue to provide services to our residents. MVF contractors continue to provide landscaping services, park maintenance and cleanup.

As of 5 p.m. on Monday, March 23, the MVF Office was closed and will remain so until the Governor’s Executive Order is lifted. While our doors are not open, we are doing what we can remotely to maintain services for our residents. Use this website form or our social media channels, mainly Facebook and Twitter, for general questions and direction to appropriate staff, as well as a source for any future changes in operations. Any physical communication (assessment payments by check, activity card rights forms) can be left in the drop-box in the Apple Ridge parking lot.

Until such time as the Executive Order is lifted, here’s how we’re working for you:

EVP
Executive Vice President Dave Humpton remains in contact with senior staff and the MVF Board of Directors, holding many meetings to manage MVF daily operations remotely. In addition, he has been working with MVF’s CFO and General Counsel to review and determine if any of the new “stimulus bills” can be of assistance to MVF operations. He has also been coordinating with the HR Director to ensure that MVF complies with all the mandates from the Families First Coronavirus Response Act. With the Communications Department, he is investigating how best to hold a virtual MVF Board meeting that would allow residents to participate.

E-mail EVP Dave Humpton with any questions.

Architectural Standards

  • Review Property Improvement Request (PIR) applications
  • Perform legally required resale inspections
  • Answer resident inquiries via e-mail/the website

Please note: PIR forms are only being accepted online at www.montgomeryvillage.com/pir. MVF asks residents to take into account the Governor’s stay at home and social distancing Executive Orders when considering whether to make a modification(s) to their homes.

Residents who have completed a project or who have corrected architectural violations are encouraged to e-mail photos to the Architectural Standards Department, as our staff will only be performing limited inspections at this time for the health and safety of themselves and our residents.

Post-completion inspections as well as scheduled inspections, follow-up inspections, and reported violation inspections will resume once the Governor’s Executive Orders have been lifted.

While our staff is working remotely, we appreciate residents’ patience if it takes us longer than usual to return messages and distribute decision letters. If you have questions about services being provided, please e-mail Architectural Standards Department’s Administrative Assistant Claudia Olmedo or Director of Architectural Standards Katherine Webb.

Communications

  • Website updates
  • Village News articles posted online/weekly e-mail digest
  • Social Media monitoring

For the health and safety of our staff, delivery staff and residents, the Village News will not be printed and delivered to your doorstep until the Governor’s Executive Orders have been lifted.

The MVF Board of Directors election ballot counting is on hold until further notice; the current Board will remain in place until the results can be determined and announced, and new members can be installed at the Annual Meeting (to be rescheduled).

In addition, communications staff is maintaining IT support for telework staff and facilitating virtual meetings. For more information or questions, e-mail Assistant Executive Vice President Mike Conroy.

Community Management

  • Answering resident calls and e-mails (regular and emergency)
  • Maintaining general community functions
    • Community inspections and necessary maintenance work (trees/landscaping)
    • Security/parking enforcement
    • Light outage reporting
    • Preparing monthly financials/usual financial operations
  • Weekly conference calls with board presidents
  • Processing resale packet information

Additionally, staff is preparing to host monthly board meetings, including annual meetings. Information packets and meeting information will be distributed electronically. Some reserve projects will continue, depending on contract status and logistics; however, others will be postponed until deemed feasible to complete.

Covenant violation inspections are not being performed at this time.

For more information or questions, e-mail Director of Community Management Karen Kodjanian, or your community manager. For community information, including if MVF manages your community and/or who your community manager is, visit www.montgomeryvillage.com/communities/village-communities.

Finance & Administration

  • Assessment Collection
    • Via check to the lockbox, drop box in MVF Office parking lot or online through Mutual of Omaha Bank (no cash payments accepted at this time)
    • For individual account questions, e-mail the Assessment and Collections Administrator
  • Preparing monthly financials/usual financial operations
  • Processing payroll

In addition, staff is monitoring MVF cash flow and investments to analyze how the health emergency will affect MVF operations in the short and long term. Careful review of any available stimulus packages that with benefit MVF is also being conducted.

Recreation

  • MVF parks are open to the public for use
    • Park patrons are asked to observe rules of social distancing
    • No groups of more than 10 persons
    • No contact sports
    • Use of playground equipment is prohibited
    • Tennis and Pickleball are prohibited
    • Trash is collected from parks twice per week
  • Pools are being prepped for the summer swim season (if permitted)
  • Seasonal pool staff is being hired and trained
  • Activity Card Rights Forms are being processed
  • Preparation for summer events and MV Farmers’ Market (if permitted)

In addition, staff is monitoring and coordinating with contractors currently performing work in the Village, including landscape maintenance. Pending projects will be put on hold until such time that is feasible to commence work.

For more information or questions, e-mail Director of Recreation and Parks Duncan Mullis.

Thank you for your continued patience and support while we all strive to keep our friends, neighbors and families safe during this challenging time.